Docuvera Services Experience

Docuvera provides best in class implementation, training and support to ensure success.

The Docuvera Services Experience team guides you through every step of the implementation process – from planning, training, integration and deployment, to ongoing support post launch. Our goal is your success, now and in the future.

Key Services Components

Services Implementation Overview

Docuvera Services believes that a successful implementation begins with a tailored services experience. Your organization faces unique content challenges. Your services implementation should reflect that. We begin each engagement by understanding your business goals and the degree to which your stakeholders are ready to make the change to structured component authoring. We will right-size one or more projects to ramp up your organization at the pace and level that will help ensure a successful transition and long-term success.

Structured component authoring may be a new concept for you, but, with many successful integrations under our belt, we’re confident that we can lead your implementation to a successful outcome.

Your implementation is in good hands

We will right-size your project and pace of implementation that fits your needs, to ensure immediate and long-term success. Docuvera Services consultants have decades of combined expertise in component content management solutions.

expertise

Docuvera Services consultants have decades of combined expertise in component content management solutions.

network

Docuvera Services has in-house and extended global network of resources.

quality

Docuvera Services consultants have a reputation for high-quality service and delivery.

remote

Docuvera Services consultants are experienced in delivering world-class services 100% remotely.

Customer success model

We will right-size your project and pace of implementation that fits your needs, to ensure immediate and long-term success.

Types of Engagements

Docuvera Services implementation consultants have the knowledge and expertise to deliver world-class services for any engagement, including but not limited to:

Content strategy

Content
assessments

Proof of concept
or pilot

Implementations

Migrations/content
transformations of
legacy content

Integrations

Validation, testing,
and training support

Every project includes a dedicated team led by a Project Manager and Engagement Manager.

How to get started

Docuvera has found that the transition to structured component authoring is most successful with a first wave of early adopters, where time-to-first value and success is achieved early. Ride that momentum to continue to expand Docuvera across divisions to achieve incremental value as business processes and systems standardize and consolidate to Docuvera’s cloud-based platform.

Docuvera Services consultants can assist you in the onboarding groups in waves over time or train you on how to onboard groups and countries on your own.

Continuous optimization

Docuvera is continuously enriching the platform with innovative solutions that break barriers of traditional authoring systems. Customers will be guided continuously through their Docuvera journey with a dedicated Customer Success Manager who helps customers understand the impacts of new release features and plan for upgrades using your agreed change control processes to align with your business objectives.

Documentation and Training

Documentation needs

Documentation needs scale up or down depending on the validation and quality needs of the group being onboarded. Docuvera Services’ consultants will work with you to understand the validation and IT documentation required at the organizational and project level, before, during, and after your implementation. They will develop specifications, test cases, and other required documentation over the course of the implementation.

Full spectrum training

Our training approach is scalable to the size and complexity of the project. We offer 3 tiers of training and work with you to determine which tiers make sense for you and your implementation:

Orientation Training

An instructional video describing the basic principles of Structured Component Authoring and how Docuvera solves the problems traditional authoring solutions cannot.

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Foundational Training

A modular approach to learning Docuvera’s basic principles and functionality that is applicable to all customers no matter the use case. This training enables new customers to explore Docuvera and for core team members to participate in implementation workshops.

Adapted Training

Customer-specific training based on your Docuvera use cases, workflow, and configurations to onboard new users based on their roles and tasks.

Ongoing Support

Docuvera Services provides post-deployment hypercare to ensure that authors are comfortable with all aspects of the solution and are truly positioned to take advantage of their increased capabilities.

 

When your Docuvera solution goes live, you have multiple resources available: